JOB OBJECTIVE

The Strategic Account Manager (SAM) plays a critical role in driving Sportsdigita’s growth by maximizing Annual Recurring Revenue (ARR) from our most strategic, high-potential customer accounts. This role focuses on both protecting and expanding customer relationships by improving net revenue retention (NRR), reducing churn, and generating new expansion opportunities. The SAM will collaborate closely with the Customer Success Manager (CSM) team to ensure customer satisfaction, drive adoption, and unlock new business value across accounts.

ESSENTIAL FUNCTIONS

• Revenue Growth & Expansion
  • Drive net revenue retention (NRR) through account expansion, upsell, and cross-sell opportunities.
  • Develop account growth strategies that align with customer objectives and Sportsdigita’s ARR targets.
  • Consistently meet or exceed revenue and quota goals tied to assigned accounts.
• Customer Retention & Churn Mitigation
  • Partner with the CSM team to proactively identify at-risk accounts and build mitigation strategies to reduce churn.
  • Act as a strategic advisor to customers, ensuring alignment between their business goals and our solutions.
  • Collaborate cross-functionally with Product, Marketing, and Support teams to resolve challenges and improve the customer experience.
• Account Strategy & Relationship Building
  • Build strong, trusted relationships at multiple levels within strategic accounts.
  • Identify and expand to new use cases, departments, and business units to increase footprint.
  • Facilitate executive business reviews (QBRs/EBRs) with customer leadership to demonstrate ROI and strategic alignment.
• Reporting & Metrics
  • Report on account health, expansion opportunities, NRR, and churn risk to leadership.
  • Provide data-driven insights to help improve customer lifecycle management and long-term account value.
• Collaboration
  • Work in close partnership with CSMs to balance adoption, satisfaction, and revenue growth objectives.
• Contribute feedback from key accounts to influence product roadmap and go-to-market strategy.

REQUIREMENTS

• 10+ years in a strategic account or enterprise account management role within a SaaS/ARR organization.
• Strong track record of driving account expansion, renewals, and retention in large, complex enterprise accounts.
• Deep understanding of SaaS metrics (ARR, NRR, GRR, churn).
• Excellent negotiation and contract management skills.
• Proficiency in Microsoft Office, G-Suite, and CRM tools (Salesforce experience).
• Exceptional communication, relationship-building, and customer advisory skills.